8 Operation of the service management system 服务管理体系的运行/8.7 Service assurance 服务保证/8.7.1 Service availability management 服务可用性管理

At planned intervals, the risks to service availability shall be assessed and documented. The organization shall determine the service availability requirements and targets. The agreed requirements shall take into consideration relevant business requirements, service requirements, SLAs and risks.
应按策划的时间间隔对服务可用性风险进行评估,并对其文件化。组织应确定服务可用性要求和指标。约定的要求应考虑适宜的业务要求,服务要求,服务级别协议(SLAs)和风险。

Service availability requirements and targets shall be documented and maintained.
应对服务可用性要求进行文件化和维护。

Service availability shall be monitored, the results recorded and compared with the targets. Unplanned non-availability shall be investigated and necessary actions taken.
应对服务可用性进行监视,应记录结果,并将其与指标进行比较。应对非预期的不可用进行调查并采取必要的行动。

NOTE Risks identified in 6.1 can provide input to the risks for service availability, service continuity and information security.
注,6.1中识别的风险可以为服务可用性、服务连续性和信息安全方面的风险提供输入。

【标准理解】

(1)组织应定期对服务可用性风险进行评估,并制定书面化的服务可用性要求和指标。

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