| 8 Operation of the service management system 服务管理体系的运行/8.5 Service design, build and transition 服务设计，构建和转换/8.5.2 Service design and transition 服务设计和转换 |
8.5.2.1 Plan new or changed services 8.5.2.1 策划新的或变更的服务 Planning shall use the service requirements for the new or changed services determined in 8.2.2 and shall include or contain a reference to: 策划应使用8.2.2中确定的新的或变更的服务的服务要求，并应包括或包含的参考： a) authorities and responsibilities for design, build and transition activities; a) 设计，构建和转换活动的职责和权限； b) activities to be performed by the organization or other parties with their timescales; b) 组织或其他相关方执行的活动及时间表； c) human, technical, information and financial resources; c) 人员，技术，信息和财务资源； d) dependencies on other services; d) 对其他服务的依赖； e) testing needed for the new or changed services; e) 新的或变更的服务所需的测试； f) service acceptance criteria; f) 服务验收准则； g) intended outcomes from delivering the new or changed services, expressed in measurable terms; g) 交付新的或变更的服务的预期结果，用可测量的术语表述； h) impact on the SMS, other services, planned changes, customers, users and other interested parties. h) 对服务管理体系（SMS），其他服务，策划的变更，顾客，用户和其他相关方的影响。 For services that are to be removed, the planning shall additionally include the date(s) for the removal of the services and the activities for archiving, disposal or transfer of data, documented information and service components. 对于即将被清除的服务，策划应额外包括清除服务的日期以及归档，清除，或数据，文件化信息和服务组件的转移活动。 For services that are to be transferred, the planning shall additionally include the date(s) for the transfer of the services and the activities for the transfer of data, documented information, knowledge and service components. 对于即将被转换的服务，策划应额外包括转换服务的日期以及转换数据，文件信息，知识和服务组件的活动。 The CIs affected by new or changed services shall be managed through configuration management. 应通过配置管理对被新的服务或变更的服务所影响的配置项（CIs）进行管理。 8.5.2.2 Design 8.5.2.2 设计 The new or changed services shall be designed and documented to meet the service requirements determined in 8.2.2. The design shall include relevant items from the following: 应对新的或变更的服务进行设计并对其文件化，以满足8.2.2中确定的服务要求。设计应包括以下适宜项： a) authorities and responsibilities of the parties involved in the delivery of the new or changed services; a) 交付新的或变更的服务的参与方的权限和职责； b) requirements for changes to human, technical, information and financial resources; b) 对人员，技术，信息和财务资源变化的要求； c) requirements for appropriate education, training and experience; c) 适宜的教育，培训和经验要求； d) new or changed SLAs, contracts and other documented agreements that support the services; d) 支持服务的新的或变更的服务级别协议（SLAs），合同和其他文件化的协议； e) changes to the SMS including new or changed policies, plans, processes, procedures, measures and knowledge; e) 服务管理体系（SMS）的变化，包括新的或变更的策略，策划，过程，程序，措施和知识； f) impact on other services; f) 对其他服务的影响； g) updates to the service catalogue(s). g) 服务目录的更新。 8.5.2.3 Build and transition 8.5.2.3 构建和转换 The new or changed services shall be built and tested to verify that they meet the service requirements, conform to the documented design and meet the agreed service acceptance criteria. If the service acceptance criteria are not met, the organization and interested parties shall make a decision on necessary actions and deployment. 新的或变更的服务应被构建和测试，以验证其满足服务要求，符合文件化的设计和满足约定的服务验收准则。如果不满足服务验收准则，组织和相关方应就必要的行动和部署做出决定。 Release and deployment management shall be used to deploy approved new or changed services into the live environment. 发布和部署管理应被用来将批准的新的或变更的服务部署到在线环境。 Following the completion of the transition activities, the organization shall report to interested parties on the achievements against the intended outcomes. 在完成转换活动后，组织应向相关方报告与预期结果对比的成果。 |
【标准理解】
（1）变更请求（8.5.1）被批准后，依据服务变更管理策略（8.5.1）和变更类型（8.5.1），部分变更可能需要通过本条款（8.5.2 服务设计和转换）要求进行变更，涵盖了新服务的策划、设计、构建和转换，以及服务的变更、移除或转移。
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