| 8 Operation of the service management system 服务管理体系的运行/8.4 Supply and demand 供给和需求/8.4.3 Capacity management 能力管理 |
The capacity requirements for human, technical, information and financial resources shall be determined, documented and maintained taking into consideration the service and performance requirements. 应在服务和绩效要求的情况下对人员，技术，信息和财务资源的能力要求进行确定，并对其文件化和维护。 The organization shall plan capacity to include: 组织应策划能力，包括： a) current and forecast capacity based on demand for services; a) 基于服务需求，当前和预测的能力； b) expected impact on capacity of agreed service level targets, requirements for service availability and service continuity; b) 对约定的服务级别指标，服务可用性和服务连续性要求的能力的预测影响； c) timescales and thresholds for changes to service capacity. c) 服务能力变化的时间表和阈值。 The organization shall provide sufficient capacity to meet agreed capacity and performance requirements. The organization shall monitor capacity usage, analyse capacity and performance data and identify opportunities to improve performance. 组织应提供充足的能力以满足约定的能力和绩效要求。组织应监视能力的使用情况，分析能力和绩效数据，以及识别改进绩效的机遇。 |
【标准理解】
（1）本条款要求是为确保组织有充足的资源能力来满足当前和未来的服务需求。
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