| 8 Operation of the service management system 服务管理体系的运行/8.3 Relationship and agreement 关系和协议/8.3.4 Supplier management 供应商管理 |
8.3.4.1 Management of external suppliers 8.3.4.1 外部供应商的管理 The organization shall have one or more designated individuals responsible for managing the relationship, contracts and performance of external suppliers. 组织应指定一个或多个人员负责管理外部供应商的关系，合同和绩效。 For each external supplier, the organization shall agree a documented contract. The contract shall include or contain a reference to: 对于每个外部供应商，组织应与其约定一个文件化的合同。合同应包括或包含的参考： a) scope of the services, service components, processes or parts of processes to be provided or operated by the external supplier; a) 外部供应商提供的或运行的服务，服务组件，过程或过程的一部分的范围； b) requirements to be met by the external supplier; b) 外部供应商需要满足的要求； c) service level targets or other contractual obligations; c) 服务级别指标或其他合同义务； d) authorities and responsibilities of the organization and the external supplier. d) 组织和外部供应商的权限和责任。 The organization shall assess the alignment of service level targets or other contractual obligations for the external supplier against SLAs with customers, and manage identified risks. 组织应根据与顾客签订的服务级别协议（SLAs）评估外部供应商服务级别指标或其他合同义务的一致性，并管理已识别的风险。 The organization shall define and manage the interfaces with the external supplier. 组织应定义和管理与外部供应商的接口。 At planned intervals, the organization shall monitor the performance of the external supplier. Where service level targets or other contractual obligations are not met, the organization shall ensure that opportunities for improvement are identified. 组织应按策划的时间间隔监视外部供应商的绩效。如果服务级别指标或其他合同义务未达成时，组织应确保识别出改进的机遇。 At planned intervals, the organization shall review the contract against current service requirements. 组织应，按策划的时间间隔，并根据当前的服务要求，对合同进行评审。 Changes identified for the contract shall be assessed for the impact of the change on the SMS and the services before the change is approved. 在变更被批准之前，应评估合同已被识别的变更对服务管理体系（SMS）变更和服务的影响。 Disputes between the organization and the external supplier shall be recorded and managed to closure. 应记录组织和外部供应商之间的争论，并对其管理直至关闭。 8.3.4.2 Management of internal suppliers and customers acting as a supplier 8.3.4.2 内部供应商和顾客充当的供应商的管理 For each internal supplier or customer acting as a supplier, the organization shall develop, agree and maintain a documented agreement to define the service level targets, other commitments, activities and interfaces between the parties. 对于每个内部供应商，或顾客充当的供应商，组织应开发，约定和维护一份文件化的协议，以定义服务级别指标，其他保证，活动和双方的接口。 At planned intervals, the organization shall monitor the performance of the internal supplier or the customer acting as a supplier. Where service level targets or other agreed commitments are not met, the organization shall ensure that opportunities for improvement are identified. 组织应按策划的时间间隔监视内部供应商或顾客充当的供应商的绩效。如果服务级别指标或其他约定的保证未达成，组织应确保识别出改进机遇。 |
【标准理解】
（1）本条款（8.3.4）可以放到服务其他方管理过程，与8.2.3和8.3.1一起实施。
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