8 Operation of the service management system 服务管理体系的运行8/8.2 Service portfolio 服务组合/8.2.6 Configuration management 配置管理 |
The types of CI shall be defined. Services shall be classified as CIs. 配置项(CI)的类型应被定义。服务应被分类成配置项(CIs)。 Configuration information shall be recorded to a level of detail appropriate to the criticality and type of services. Access to configuration information shall be controlled. The configuration information recorded for each CI shall include: 配置信息已被记录到与服务类型和关键程度相适宜的细节层次。配置信息的访问应被控制。对于每个配置项(CI)被记录的信息应包括: a) unique identification; a) 唯一的标识; b) type of CI; b) 配置项的类型(CI); c) description of the CI; c) 配置项(CI)的描述; d) relationship with other CIs; d) 与其他配置(CIs)的关系; e) status. e) 状态。 CIs shall be controlled. Changes to CIs shall be traceable and auditable to maintain the integrity of the configuration information. The configuration information shall be updated following the deployment of changes to CIs. 配置项(CIs)应被控制。配置项(CIs)的变更应是可追溯的和可审计的,以维护配置信息的完整性。在配置变更部署后,应对配置信息进行更新。 At planned intervals, the organization shall verify the accuracy of the configuration information. Where deficiencies are found, the organization shall take necessary actions. 组织应按计划的间隔时间对配置信息的准确性进行验证。发现缺陷时,组织应采取必要的措施。 Configuration information shall be made available for other service management activities as appropriate. 应适当地将配置信息提供给其他服务管理活动。 |
【标准理解】
(1)组织应定义和控制服务组件,以及保持准确的配置信息,以便支持服务管理体系(SMS)的其他活动,如变更管理,发布管理,财务预算和核算管理,事件管理,能力管理等。
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