| 8 Operation of the service management system 服务管理体系的运行8/8.2 Service portfolio 服务组合/8.2.3 Control of parties involved in the service lifecycle服务生命周期中参与方的控制 |
8.2.3.1 The organization shall retain accountability for the requirements specified in this document and the delivery of the services regardless of which party is involved in performing activities to support the service lifecycle. 8.2.3.1 无论任何方参与执行支持服务生命周期的活动，组织都应保留对本文件要求和服务的交付负有的责任。 The organization shall determine and apply criteria for the evaluation and selection of other parties involved in the service lifecycle. Other parties can be an external supplier, an internal supplier or a customer acting as a supplier. 组织应确定和应用评价和选择参与到服务生命周期中的其他方的准则。其他方可以是外部供应商，内部供应商或顾客充当的供应商。 Other parties shall not provide or operate all services, service components or processes within the scope of the SMS. 其他方不应提供或运行服务管理体系（SMS）范围内的全部服务，服务组件或过程。 The organization shall determine and document: 组织应确定和文件化： a) services that are provided or operated by other parties; a) 其他方提供的或运行的服务； b) service components that are provided or operated by other parties; b) 其他方提供的或运行的服务组件； c) processes, or parts of processes, in the organization’s SMS that are operated by other parties. c) 其他方运行的组织服务管理体系（SMS）中的过程或过程中的部分。 The organization shall integrate services, service components and processes in the SMS that are provided or operated by the organization or other parties to meet the service requirements. The organization shall co-ordinate activities with other parties involved in the service lifecycle including the planning, design, transition, delivery and improvement of services. 组织应整合服务管理体系（SMS）中由组织或其他方提供的或运行的服务，服务组件和过程以满足服务要求。组织应协调与参与到服务生命周期中的其他方的活动，包括服务策划，设计，转换，交付和改进。 8.2.3.2 The organization shall define and apply relevant controls for other parties from the following: 8.2.3.2 组织应对其他方定义和应用以下适宜的控制： a) measurement and evaluation of process performance; a) 过程绩效的测量和评价； b) measurement and evaluation of the effectiveness of services and service components in meeting the service requirements. b) 服务和服务组件在满足服务要求方面的有效性的测量和评价。 NOTE ISO/IEC 20000-3 provides guidance on the control of other parties involved in the service lifecycle. 注，ISO/IEC 20000-3提供了参与到服务生命周期中的其他方的控制指南。 |
【标准理解】
（1）本条款（8.2.3）与8.3.1、8.3.4都属于参与服务的其他方（供应商）管理过程，因此可以合并成其他方管理过程进行实施。
欲阅读更多内容，需要前往该链接购买付费合集：
