| 8 Operation of the service management system 服务管理体系的运行8/8.2 Service portfolio 服务组合/8.2.2 Plan the services 策划服务 |
The service requirements for existing services, new services and changes to services shall be determined and documented. 应确定现存服务，新服务和服务变更的服务要求，并对其进行文件化。 The organization shall determine the criticality of services based on the needs of the organization, customers, users and other interested parties. The organization shall determine and manage dependencies and duplication between services. 组织应基于组织自身，顾客，用户和其他相关方的需求确定服务的关键程度。组织应确定和管理服务之间的依赖和重复。 The organization shall propose changes where needed to align the services with the service management policy, service management objectives and service requirements, taking into consideration known limitations and risks. 当需要调整服务并使其与服务管理方针、服务管理目标和服务要求保持一致时，组织应提出变更，并需要考虑到已知的局限和风险。 The organization shall prioritize requests for change and proposals for new or changed services to align with business needs and service management objectives, taking into consideration available resources. 组织应对照业务需求和服务管理目标对新的或变更的服务的提议和变更请求进行优先级排序，并需要考虑到可用的资源。 |
【标准理解】
（1）组织应对服务（包含现有服务、新服务和变更服务）进行策划，如确定服务要求，确定服务的关键程度，确定服务之间的依赖和重复，确定服务的变更需要，以及变更的优先顺序等。
欲阅读更多内容，需要前往该链接购买付费合集：
